Responsible Gaming
at fa990
Betting should always be an enjoyable, controlled form of entertainment — never a source of financial stress or personal harm. fa990 is committed to providing every player in Bangladesh with the tools, resources, and guidance needed to maintain healthy gambling habits and stay in control at all times.
Playing Smart Starts
with Staying Informed
fa990 takes responsible gaming seriously. We believe that a well-informed player is a safer player, which is why we have built a comprehensive set of player protection tools directly into the fa990 platform. These tools are available to every registered player in Bangladesh at any time, free of charge, and without any impact on normal account functionality for those who choose not to use them.
Gambling — whether it is cricket outright betting, live casino games, slots, or bingo — is entertainment. When it stops being fun, or when it starts to interfere with your finances, your relationships, or your daily responsibilities, it becomes a problem. fa990 is here to help you recognise those signs early and take action before the situation escalates.
We maintain a strict 21+ age policy across all fa990 products. No player under the age of 21 is permitted to register an account, place a bet, or access any real-money game on the fa990 platform. Age verification checks are conducted at registration and may be repeated at any point during your account's active lifetime.
If you feel that your gambling activity is becoming difficult to control, please contact fa990 support immediately via live chat inside your account dashboard, or send an email to [email protected]. Our team operates around the clock (BST, UTC+6) and can activate a self-exclusion or time-out on your account within minutes of your request. You do not need to provide a reason — your request will be honoured without question.
Six Tools to Help You
Stay in Control
fa990 provides every registered player with a full suite of responsible gaming controls. All tools are free, immediately effective, and accessible directly through your account or via the support team.
Deposit Limits
Set a maximum daily, weekly, or monthly deposit cap on your fa990 account. Once a limit is set, it takes effect immediately. Increasing a deposit limit requires a mandatory 48-hour cooling-off period before the higher limit becomes active — giving you time to reconsider. Decreasing a limit takes effect without delay.
Session Time Limits
Set a maximum session duration so that fa990 automatically logs you out after a defined period of continuous play. Session time limits help prevent extended unplanned gambling sessions and encourage regular breaks. You can set limits ranging from 30 minutes to 8 hours per session.
Time-Out / Cool-Off
If you feel you need a short break from gambling, the time-out feature allows you to temporarily suspend your fa990 account for a period of your choosing — from 24 hours up to 6 weeks. During a time-out period, you cannot log in, place bets, or make deposits. The suspension lifts automatically at the end of the chosen period.
Self-Exclusion
For players who need a longer or permanent break, fa990 offers a self-exclusion option. You can self-exclude for a minimum of 6 months or on a permanent basis. During self-exclusion, your account is completely closed, all pending withdrawals are processed to your original payment method, and fa990 will cease all direct marketing communications to you immediately.
Spending & Activity History
Your fa990 account dashboard provides a full, transparent record of your deposit history, withdrawal history, total bets placed, total amounts wagered, and net win/loss figures over any selected date range. Reviewing your activity regularly is one of the most effective ways to keep your gambling within your personal budget.
Marketing Opt-Out
You can opt out of all promotional communications from fa990 at any time — including bonus offers, reload promotions, and tournament announcements. Removing promotional triggers is a recognised strategy for reducing impulse gambling. To opt out, contact support or update your communication preferences directly in your account settings.
All Protection Tools
at a Glance
The following table summarises every responsible gaming tool available on fa990, how quickly it takes effect, and how long it lasts. All tools are free to activate and can be requested through your account dashboard or by contacting the support team.
Decreasing any limit or activating any restriction is always immediate. Increasing a limit, removing a cool-off period, or lifting a self-exclusion may require a mandatory waiting period ranging from 48 hours to 7 days, depending on the tool. Permanent self-exclusion cannot be reversed.
| Tool | Takes Effect | Duration Options | Reversible? |
|---|---|---|---|
| Daily Deposit Limit | Immediately | Rolling 24-hour period | Yes — 48h to increase |
| Weekly Deposit Limit | Immediately | Rolling 7-day period | Yes — 48h to increase |
| Monthly Deposit Limit | Immediately | Rolling 30-day period | Yes — 48h to increase |
| Session Time Limit | Next login session | 30 min – 8 hours | Yes — immediately |
| Time-Out / Cool-Off | Immediately | 24h, 48h, 1 week, 6 weeks | No — must wait out period |
| Self-Exclusion (Fixed) | Immediately | 6 months, 1 year, 5 years | Yes — after period ends (7-day wait) |
| Self-Exclusion (Permanent) | Immediately | Permanent | No — irreversible |
| Marketing Opt-Out | Within 24 hours | Indefinite | Yes — opt back in anytime |
Warning Signs of
Problem Gambling
Problem gambling does not always present as an obvious crisis. It often develops gradually over weeks or months. The following warning signs are recognised indicators that gambling may be having a negative impact on your life. If three or more of these apply to you, we strongly encourage you to contact our support team or use the self-exclusion tool immediately.
Step-by-Step:
Requesting a Break
Activating a time-out or self-exclusion on your fa990 account is a straightforward process. The entire procedure can be completed in under five minutes. There is no penalty, no judgment, and no mandatory explanation required.
Log In to Your Account
Access your fa990 account using your registered username and password. If you are unable to log in and urgently need your account restricted, skip to step 3 and contact support directly.
Navigate to Responsible Gaming Settings
Inside your account dashboard, locate the "Responsible Gaming" section. From here you can set deposit limits, activate a session time limit, initiate a time-out, or request self-exclusion — all without contacting support.
Contact Support Directly (Fastest Option)
Open the live chat inside your dashboard, or send an email to [email protected] with "Self-Exclusion Request" or "Time-Out Request" in the subject line. Our team will process your request within minutes, around the clock, every day of the year.
Choose Your Exclusion Period
Specify the duration: a short cool-off (24 hours to 6 weeks), a fixed self-exclusion (6 months, 1 year, or 5 years), or a permanent self-exclusion. Any pending withdrawals will be processed to your registered payment method before your account is fully suspended.
Confirm and Receive Acknowledgement
fa990 will send a written confirmation of your exclusion to your registered email address. This confirmation serves as your record that the restriction is active. If you do not receive confirmation within 30 minutes, contact support again immediately.
Principles of Responsible Play
Staying in control of your gambling is largely a matter of establishing clear, personal rules before you start each session. The following principles are endorsed by fa990 as part of our ongoing commitment to player welfare.
Set a Budget Before You Play
Decide in advance exactly how much money you are comfortable losing in a session. Never exceed that amount, regardless of whether you are winning or losing. Treat your gambling budget like a fixed entertainment expense — not an investment.
Limit Your Session Time
Set a clear time limit for each gambling session and commit to stopping when the time is up — regardless of your current balance. Long, unplanned sessions increase the risk of impulsive decision-making and loss chasing.
Never Gamble Under Emotional Stress
Gambling when you are anxious, angry, upset, or depressed significantly increases the likelihood of making poor decisions. If you are not in a calm, rational state of mind, step away from the platform until you are.
Accept That Losses Are Part of the Game
All forms of gambling carry an inherent house edge. Losses are a normal, expected outcome of gaming. Accept each loss as the cost of entertainment — never chase a loss in the belief that you are "owed" a win.
Talk Openly with Someone You Trust
If gambling is causing you worry, speaking to a trusted friend or family member can be an important first step. Isolation often enables problem gambling to escalate. Sharing your concerns removes secrecy and opens the door to practical support.
Treat Winnings as a Bonus, Not Income
Gambling winnings should be treated as an occasional bonus, not a reliable source of income. Planning your finances around gambling returns is a known risk factor for developing problematic betting behaviour over time.
Take Breaks Away from the Screen
Step away from the platform regularly — even mid-session. Taking short breaks every 30 to 45 minutes helps you reassess your spending, check your emotional state, and make more deliberate decisions about whether to continue.
Use fa990's Built-In Limits
Do not rely solely on willpower. fa990's deposit limits, session timers, and time-out features are designed precisely to support healthy play habits. Setting these controls costs nothing and takes less than two minutes inside your account dashboard.
Keeping the
Platform 21+ Only
fa990 operates a strict minimum age policy. No person under the age of 21 is permitted to register an account, access any real-money game, or place any bet on the fa990 platform. This policy applies without exception across all product categories — cricket sportsbook, live casino, slots, bingo, and all other games.
Age verification is conducted as part of the account registration process. Additional verification may be triggered at any point during the lifecycle of an account, particularly prior to the processing of withdrawal requests. Any account found to have been registered by a person under 21 years of age will be immediately closed and all associated funds will be handled in accordance with our minor account procedures.
If you are a parent or guardian and you are concerned that a person under 21 in your household may be accessing gambling platforms, we recommend installing parental control software on shared devices. Several free and paid options are available that can restrict access to gambling-related websites.
If you suspect that a minor has registered a fa990 account, please contact our support team immediately at [email protected] with the subject line "Minor Account Report". We will investigate and act on every report within 24 hours.
Parental Control Resources
The following third-party parental control tools can help restrict access to gambling websites on shared home devices and mobile phones. These are independent services not affiliated with fa990.