fa990 Privacy Policy

fa990 is an online betting and gaming platform operating at the domain fa990.io. For the purposes of this Privacy Policy, fa990 acts as the data controller in respect of all personal data collected from players and visitors who access the fa990 platform from Bangladesh and other permitted territories.

fa990 is committed to handling personal data with integrity, transparency, and in accordance with sound data protection principles. This Privacy Policy applies to all personal data collected through the fa990 website, mobile-optimised web interface, and any communications you have with the fa990 support team, including live chat and email correspondence.

If you have any questions about this Privacy Policy or about how fa990 handles your personal data, please contact our support team using the details provided in Section 13 of this document.

fa990 collects personal data from you in the following categories, depending on how you interact with the platform:

2.1 Registration Data

When you create a fa990 account, we collect the personal information you provide during the registration process, including your full legal name, date of birth, mobile phone number, preferred payment method, and account credentials (username and password). This information is required to open and maintain your account.

2.2 Identity Verification (KYC) Data

To comply with our Know Your Customer obligations and to verify that you are at least 21 years of age, fa990 may request copies of one or more of the following documents: national identity card (NID), passport, driving licence, or other government-issued photo identification. We may also request proof of address and, where required, proof of ownership of your payment method (e.g., a screenshot of your bKash or Nagad account showing your registered mobile number).

2.3 Financial Transaction Data

When you make a deposit or submit a withdrawal request, fa990 records the transaction amount (in Bangladeshi Taka), the payment method used, the transaction reference number provided by the payment processor, and the date and time of the transaction. fa990 does not store full payment card numbers or mobile banking PINs — these are processed exclusively by the relevant payment service providers.

2.4 Usage and Behavioural Data

fa990 automatically collects certain technical and behavioural data when you use the platform, including your IP address, device type and operating system, browser type and version, pages visited, games played, bet amounts placed, session duration, and clickstream data. This data is used to improve the platform experience, detect fraudulent activity, and personalise game recommendations.

2.5 Communications Data

If you contact fa990 support via live chat or email, we retain a record of that communication including the content of your messages, the date and time of contact, and the outcome of any support query or dispute raised.

2.6 Voluntary Data

You may voluntarily provide additional information when responding to surveys, participating in promotions, or updating your account profile. Such data is collected only with your knowledge and is used solely for the stated purpose of the relevant interaction.

fa990 processes your personal data for the following specific purposes:

• Account creation and management: To open your fa990 account, maintain your account balance, record your betting and gaming history, and manage your account settings and preferences.
• Identity and age verification: To confirm that you are at least 21 years of age and to verify that the personal details you have provided are accurate, as required by our responsible gaming obligations.
• Transaction processing: To process your deposits and withdrawal requests via bKash, Nagad, Rocket, Upay, and other approved Bangladeshi payment channels, and to maintain accurate financial records of all account activity.
• Customer support: To respond to your queries, investigate and resolve complaints, process disputes relating to bet settlement or account management, and maintain records of all support interactions.
• Fraud prevention and security: To monitor account activity for signs of fraudulent behaviour, money laundering, multi-accounting, or any other activity that violates the fa990 Terms & Conditions. IP addresses, device fingerprints, and behavioural data are used as part of this monitoring process.
• Platform improvement: To analyse usage patterns, identify technical issues, and improve the overall performance, design, and content of the fa990 platform.
• Promotional communications: Where you have provided explicit consent to receive marketing communications, fa990 may send you information about promotions, bonuses, and new features via your registered mobile number or email address. You may withdraw consent at any time by contacting support.
• Legal and regulatory compliance: To comply with applicable legal obligations, respond to lawful requests from regulatory or law enforcement authorities, and maintain financial records as required.

fa990 processes your personal data on the basis of one or more of the following legal grounds, depending on the nature of the processing activity:

• Contractual necessity: Processing that is necessary to fulfil our obligations under the Terms & Conditions that you accepted when creating your fa990 account — including account management, transaction processing, and bet settlement.
• Legal obligation: Processing that is required to comply with applicable legal requirements, including anti-money laundering regulations, age verification obligations, and financial record-keeping requirements.
• Legitimate interests: Processing carried out in furtherance of fa990's legitimate business interests, including fraud prevention, platform security, and improving the quality of our services, provided those interests are not overridden by your own privacy rights and freedoms.
• Consent: Processing carried out on the basis of your explicit, freely given, specific, and informed consent — primarily in relation to receiving direct marketing communications. Where consent is the legal basis, you have the right to withdraw it at any time without affecting the lawfulness of processing carried out prior to withdrawal.

fa990 does not sell or rent your personal data to any third party. Personal data is shared externally only in the following strictly defined circumstances:

• Payment service providers: Transaction data is shared with approved payment processors — including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and Islami Bank — to the extent necessary to process your deposits and withdrawal requests. These providers are independently responsible for the data they process in the course of payment handling.
• Identity verification providers: Where fa990 uses a third-party KYC verification service to assist with document authentication and age verification, your KYC documents and personal details may be transmitted to that provider. All such providers are contractually required to process data only for the specified KYC purpose and to maintain appropriate security standards.
• Game content providers: When you play a game provided by a third-party studio — such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, or Spribe — certain session data (such as a player session token and account balance) is transmitted to the relevant game server to initiate and run the game. No personally identifiable information beyond what is technically required is shared with game studios.
• Legal and regulatory authorities: fa990 will disclose personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by a valid legal obligation, court order, or lawful regulatory request. fa990 will, where permitted by law, notify you of any such disclosure.
• Business transfers: In the event that fa990's business or any part of its operations is acquired, merged, or transferred to a third party, personal data held by fa990 may form part of the assets transferred. In such circumstances, fa990 will notify affected users and ensure that the receiving entity is bound by data protection obligations no less stringent than those in this Privacy Policy.

fa990 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include, but are not limited to:

• SSL/TLS encryption for all data in transit between your device and the fa990 platform.
• AES-256 encryption for sensitive data stored on fa990 servers, including identity documents and financial records.
• Role-based access controls ensuring that only authorised fa990 personnel who require access to personal data in the course of their duties are permitted to do so.
• Regular security audits and penetration testing of the fa990 platform infrastructure.
• Multi-factor authentication requirements for administrative access to systems that process personal data.
• Automatic session timeouts and suspicious login detection to protect individual player accounts.

While fa990 employs industry-standard security practices, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your own account login credentials. If you suspect that your fa990 account has been accessed without your authorisation, you must notify fa990 support immediately via live chat or email.

fa990 uses cookies and similar tracking technologies on the fa990 platform to deliver core functionality, remember your preferences, and analyse how the platform is used. The following types of cookies are in use:

fa990 does not use third-party advertising cookies or cross-site tracking cookies that monitor your activity on other websites. You may disable cookies through your browser settings; however, disabling essential cookies may prevent certain platform features from functioning correctly, including the ability to log in to your account.

fa990 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected or to comply with applicable legal obligations. The following retention periods apply:

• Active account data: Retained for the full duration of your account's active status on the fa990 platform.
• Closed account data: Following account closure — whether initiated by you or by fa990 — your account data and transaction records are retained for a minimum of five years. This retention period is required for financial record-keeping, anti-money laundering compliance, and the resolution of any post-closure disputes.
• KYC documents: Copies of identity and verification documents are retained for a minimum of five years following account closure, in line with financial compliance requirements.
• Support and communications data: Records of live chat transcripts, email correspondence, and formal complaints are retained for three years from the date of the final communication in each case.
• Analytical and usage data: Anonymised or aggregated usage data that cannot be linked back to an individual may be retained indefinitely for platform improvement purposes.
• Marketing consent records: Records of your marketing consent or opt-out are retained for the duration of your account and for three years following account closure.

At the expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to an identifiable individual.

As a data subject whose personal information is processed by fa990, you hold the following rights in relation to your data. To exercise any of these rights, please contact fa990 support using the details set out in Section 13.

• Right of access: You have the right to request a copy of all personal data fa990 holds about you. fa990 will provide a response within 30 days of receiving a verified request.
• Right to rectification: If any personal data fa990 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to erasure: In certain circumstances, you have the right to request that fa990 delete your personal data — for example, where the data is no longer necessary for the purpose for which it was collected, or where you have withdrawn consent. This right is subject to overriding legal obligations that require fa990 to retain certain records.
• Right to restrict processing: You have the right to request that fa990 restricts the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or where you have objected to processing based on legitimate interests.
• Right to data portability: Where fa990 processes your personal data on the basis of your consent or contractual necessity, you have the right to receive a copy of that data in a structured, commonly used, machine-readable format.
• Right to object: You have the right to object to the processing of your personal data where fa990 relies on legitimate interests as the legal basis. fa990 will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.
• Right to withdraw consent: Where processing is based on your consent (e.g., for marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to withdrawal.
• Right to request manual review: Where an automated decision has been made that significantly affects your account — such as an automated restriction triggered by fraud detection — you have the right to request that the decision be reviewed by a member of the fa990 team.

The fa990 platform is strictly for adults aged 21 years and above. fa990 does not knowingly collect personal data from any individual under the age of 21. If you are under 21 years of age, you are not permitted to register for or use the fa990 platform, and you must not submit any personal data to fa990.

If fa990 becomes aware that personal data has been collected from a person under the age of 21, that account will be immediately closed, all associated data will be deleted, and any funds held in the account will be handled in accordance with fa990's minor account procedures, which may involve the return of deposits minus any bonuses claimed.

If you are a parent or guardian and believe that your child has registered a fa990 account without your knowledge, please contact fa990 support immediately at [email protected] so that the account can be investigated and closed as swiftly as possible.

The fa990 platform integrates with third-party service providers to deliver a complete betting and gaming experience. These include game content providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, Spribe, Play'n GO), payment processors (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank), and identity verification services.

Each of these third-party providers operates under its own privacy policy and data handling practices. fa990 exercises due diligence in selecting service partners and requires all partners to maintain data protection standards consistent with the principles set out in this Privacy Policy. However, fa990 is not responsible for the independent data handling practices of third-party providers in respect of data processed directly by them as data controllers in their own right.

The fa990 website does not contain links to external third-party websites. All content and services available through fa990.io are operated by or under the direct oversight of fa990.

fa990 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or platform features. When material changes are made, the "Last Reviewed" date at the top of this page will be updated and, where practicable, registered players will be notified via their registered email address or through an in-platform notification.

Your continued use of the fa990 platform following the publication of an updated Privacy Policy constitutes your acknowledgement of the changes. If you do not agree with the revised policy, you should cease using the platform and request account closure by contacting [email protected].

We encourage you to review this Privacy Policy periodically to stay informed about how fa990 protects your personal data.

For any questions, concerns, or formal requests relating to this Privacy Policy or to the personal data fa990 holds about you, please use the following contact channels:

• Live Chat: Available 24/7 inside your fa990 account dashboard — the fastest channel for urgent privacy queries.
• Email: [email protected] — please include "Privacy Request" in your subject line and provide your registered account username and a clear description of your request. Expected response time: 6 to 12 hours for general queries; up to 30 days for formal data rights requests.
• Operating Hours: fa990 support operates around the clock. All response time estimates are measured in Bangladesh Standard Time (BST, UTC+6).

When submitting a formal data access, rectification, erasure, or portability request, please ensure you provide sufficient information to allow fa990 to verify your identity before processing the request. This is a security measure to ensure that personal data is not disclosed to any person who is not entitled to receive it.