Help Centre
fa990 Frequently Asked Questions
Everything Bangladeshi players need to know about fa990 — from account setup and bKash deposits to cricket betting rules, bonus wagering, and responsible gaming tools. Clear, direct answers in one place.
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Age Requirement
This fa990 FAQ page is your comprehensive guide to everything the platform offers Bangladeshi players. Whether you are setting up your account for the first time, making a deposit via bKash or Nagad, exploring cricket betting markets for the BPL and T20 World Cup, or looking to activate responsible gaming tools, you will find clear, direct answers to the most common questions below. If you cannot find what you need here, our support team is available 24/7 via live chat inside your fa990 dashboard.
Account & Registration
5 questions
Creating an fa990 account takes under three minutes. Visit fa990.io and click the registration link, then fill in your username, password, email address, and mobile number. You must confirm you are 21 years of age or older and agree to the Terms and Conditions. Once submitted, a verification code is sent to your mobile number — enter it to activate your account immediately.
fa990 requires a valid government-issued photo ID for account verification — a National ID Card (NID), passport, or driving licence are all accepted. You may also be asked to provide proof of your registered mobile number or a recent bank statement matching your account details. Verification is typically completed within 24 hours of document submission.
The minimum age to register and play on fa990 is 21 years old. This applies to all product categories including cricket sportsbook, live casino, slots, and bingo. Any account found to have been opened by a person under 21 will be closed immediately and any funds handled in accordance with fa990's minor account procedures.
To reset your fa990 password, click the 'Forgot Password' link on the login page and enter your registered email address or mobile number. A password reset link or OTP will be sent to you within a few minutes. Follow the instructions in the message to set a new password. If you do not receive the reset message, check your spam folder or contact fa990 support via live chat.
No — fa990 strictly allows only one account per person. Opening duplicate accounts is a violation of the Terms and Conditions and may result in all associated accounts being suspended and any pending winnings being voided. If you have accidentally created a second account, contact support immediately to have the duplicate closed without penalty.
Deposits & Withdrawals
6 questions
bKash deposits on fa990 are credited instantly in almost all cases. Once you complete the bKash payment from your mobile wallet, the funds appear in your fa990 account balance within seconds. During peak periods or network congestion, there may be a delay of up to 5 minutes. If your deposit has not appeared after 15 minutes, contact fa990 support with your bKash transaction ID.
The minimum deposit on fa990 is ৳200 for mobile wallet methods including bKash, Nagad, Rocket, and Upay. For bank transfer deposits via Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, or Sonali Bank, the minimum is ৳500. There is no maximum deposit limit set by fa990, though your individual payment provider may apply their own daily transfer caps.
The minimum withdrawal on fa990 is ৳500 for all payment methods. Withdrawals below this threshold cannot be processed. There is no fee charged by fa990 on standard withdrawals, though your bank or mobile wallet provider may apply their own transaction charges. Your account must be fully verified before any withdrawal can be approved.
Mobile wallet withdrawals via bKash, Nagad, Rocket, and Upay are typically processed within 1 to 6 hours of approval. Bank transfer withdrawals to Dutch-Bangla Bank, BRAC Bank, City Bank, and other partner banks usually take 1 to 3 business days. All withdrawals are subject to a security review; first-time withdrawals may take slightly longer while your account verification is confirmed.
fa990 does not charge any platform-side fees on deposits or withdrawals. However, some mobile wallet providers such as bKash, Nagad, and Rocket apply their own standard transaction service charges, which are deducted on their end. fa990 has no control over third-party provider fees — check your wallet provider's current fee schedule for details.
fa990 accepts a wide range of payment methods for Bangladeshi players, including bKash, Nagad, Rocket, and Upay for mobile wallet transactions, and Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank for direct bank transfers. Visa and Mastercard debit and credit cards are also accepted where available. All transactions are processed in Bangladeshi Taka (BDT).
Games & Gameplay
5 questions
Yes — fa990 covers the Bangladesh Premier League (BPL) extensively, including match winner, top run scorer, highest wicket taker, and outright tournament winner markets. BPL betting lines are published before the tournament draw and updated throughout the competition. fa990 also covers IPL, T20 World Cup, ICC tournaments, and bilateral series featuring the Bangladesh Tigers.
fa990 offers a comprehensive range of cricket bet types including match winner, series winner, top batsman, top bowler, total runs, method of dismissal, and over/under markets. Outright tournament winner bets are a specialty — you can back a team to win the BPL, IPL, or T20 World Cup before or during the tournament at competitive odds. Live in-play betting is also available on selected matches.
Yes — fa990 is fully optimised for mobile play on both Android and iOS devices via the mobile browser. The platform automatically adapts to your screen size, so the full range of cricket betting, live casino, slots, and other games are accessible without needing to download a separate app. A dedicated mobile app may be available — check the fa990 website for the latest download options.
Return to Player (RTP) percentages on fa990 slots vary by game and provider. Most slot titles from leading providers such as Pragmatic Play, NetEnt, and Microgaming carry RTPs between 94% and 97%. The RTP for each game is displayed in the game's information or help section. fa990 uses certified Random Number Generator (RNG) technology to ensure all slot outcomes are genuinely random and fair.
To permanently close your fa990 account, contact the support team via live chat or email [email protected] with the subject line 'Account Closure Request'. Any remaining balance will be withdrawn to your registered payment method before the account is closed. Note that permanent closure is different from self-exclusion — if problem gambling is a concern, the self-exclusion tool may be more appropriate.
Bonuses & Promotions
4 questions
The fa990 welcome bonus is available to new players on their first qualifying deposit. The bonus amount and match percentage are displayed on the promotions page at the time of your registration. All welcome bonus funds are subject to wagering requirements that must be met before any bonus-derived winnings can be withdrawn. Read the full bonus terms on the fa990 promotions page before claiming.
Wagering
requirements specify how many times you must bet your bonus amount before the associated winnings become withdrawable. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place a total of ৳20,000 in qualifying bets before withdrawal. Different games may contribute different percentages toward clearing the wagering requirement — slots typically count 100%, while live casino games may count less.
Yes — fa990 bonuses carry an expiry window, which is specified in the individual bonus terms at the time of activation. Typically, welcome and reload bonuses must be used and wagering requirements met within 7 to 30 days of the bonus being credited. Any unused bonus balance and associated winnings are removed from your account automatically once the expiry date passes.
fa990 rewards regular players through an ongoing loyalty programme. As you place bets and play games across the platform, you accumulate loyalty points that can be converted into bonus credit or used to unlock VIP tier benefits. Higher tiers unlock faster withdrawal processing, dedicated account management, and exclusive reload offers. Full details of the current loyalty structure are available inside your fa990 account dashboard.
Safety & Responsible Gaming
5 questions
fa990 employs industry-standard 256-bit SSL encryption across all pages and transactions, meaning your personal data and financial information are protected during every interaction with the platform. The site uses certified RNG technology for fair game outcomes and processes all payments through established, verified payment gateways. fa990 does not share your personal data with third parties without your consent.
fa990 operates as an online betting platform accessible to adult players in Bangladesh. The platform uses SSL security, fair-play certified game providers, and responsible gaming controls. Players are responsible for understanding and complying with local laws regarding online gambling in their jurisdiction. fa990 does not make specific regulatory claims about any particular country's legal framework.
To set a deposit limit on fa990, log in and navigate to the Responsible Gaming section of your account dashboard. From there, select your preferred limit type — daily, weekly, or monthly — and enter the maximum BDT amount you wish to deposit within that period. The limit takes effect immediately. Reducing a limit is instant; increasing a limit requires a 48-hour waiting period before it applies.
To self-exclude from fa990, either use the self-exclusion option in your account's Responsible Gaming settings, or contact the support team directly via live chat or by emailing [email protected] with the subject line 'Self-Exclusion Request'. You can choose a fixed exclusion period of 6 months, 1 year, or 5 years, or opt for permanent exclusion. The restriction activates immediately upon confirmation.
fa990 customer support is available 24 hours a day, 7 days a week. The fastest way to reach the team is through the live chat feature inside your account dashboard, which connects you to an agent in real time. Alternatively, you can email [email protected] — responses are typically sent within 6 to 12 hours. All support times are based on Bangladesh Standard Time (BST, UTC+6).
Why fa990
Built for Bangladeshi Players
Six reasons why thousands of players across Dhaka, Chittagong, Sylhet, and beyond trust fa990 for their online betting experience.
Instant bKash & Nagad Deposits
Fund your fa990 account in seconds using Bangladesh's most popular mobile wallets. No waiting, no friction — your balance updates the moment the payment clears.
Deep Cricket Markets
From BPL match-winner lines to T20 World Cup outright markets, fa990 covers every major cricket tournament with competitive odds and live in-play options.
256-bit SSL Security
Every page and transaction on fa990 is protected by bank-grade encryption. Your personal data and funds are secured at every step of the way.
Mobile-First Platform
fa990 is fully optimised for Android and iOS mobile browsers. Enjoy the complete betting and casino experience on your smartphone without needing a dedicated app download.
24/7 Live Support
Real agents, any time of day or night. fa990's live chat support is available around the clock inside your account dashboard, with email backup for non-urgent queries.
Responsible Gaming Tools
Deposit limits, session reminders, cooling-off periods, and full self-exclusion are all built into your fa990 account settings — giving you full control over how you play.